Re: Defaulting of IT Operator and Change Manager in CHARM

Hi Sameer,

You had two option to proceed this,

1. Use the BRF + to determine these values.

Support Team Determination via Business Rule Framework plus - SAP IT Service Management on SAP Solution Manager - SCN Wi…

Change Manager Determination depending on the Category using BRF+ in Change Request Management

2. User access sequence to determine these values.

Service Desk: Support team determination in Solution Manager 7.0

I hope above options will resolve your query.

Thanks

Rishav